I am UK Resident. My wife is PRC (Chinese) Resident. She comes to UK on 10 year visitor visa. We travel the world together all the time. In most countries, she can drive my car under my insurance. But in UK, where insurance is obligatory, she cannot because we cant find an insurance company to accept risk. Can anyone help? Advise an insurance company? Advise a procedure (besides seeking UK residence which takes too many years and we are already in our twilight years!)

The definition of "resident" is a bit uncertain in the insurance world. It doesn’t seem to mean "Resident" in the immigration sense, but rather "living here" in the colloquial sense. So you will probably find that some insurance proposals invite you to say how long you/she has been resident, and some will accept as little as "today" and others seem to figure some other time period (Kwikfit say 9 months – strange!). But, as someone else said, under EU law, your wife is "resident" under the Family Rights legislation, so you can probably claim she is resident anyway! I think you might have to get a resident permit though (free and should be simple if you are genuinely married) which is a bit like an identity card.

As for the licence – I think you will find that although there is a 12 month rule during which she can drive on her PRC licence, if you reset the clock by leaving the country within the 12 months, she will be able to drive on her PRC licence indefinitely (but I am not 100% about that – maybe "residence" sets the start of the 12 month count down). But in any case, she can then apply to sit a UK driving test – might be difficult for someone accustomed to driving in China – I’ve been there and see how they drive!!!!

Insurance companies. Well, I tried a dummy run on a "QuoteyQuotey.com" and could get insurance with a few companies by stating PRC licence and residence "today". The cheapest was Admiral and the price was almost the same as for me alone! So try them. But dont phone to ask them! I tried phoning Kwikfit and after some faffing about then consulting her supervisor, the agent said they figured "residence" had to be 9 months (even though the proposal let me state residence "less than 12 months" – and one day, or even zero, is less than 12 – yes?) If you phone and ask, then take on a policy having been expressly told some figure for acceptable residence, then you might be knowingly misrepresenting the situation – otherwise – how do you know what they mean by "residence"?

Another thought – Hong Kong licences are convertible to UK licences without sitting a test, so if she can get a Hong Kong licence converted from a Chinese licence, then that might work too! (but beware – the government are tightening up on "converted licences" which have been double converted (eg Indian to Hong Knog, then Hong Kong to UK but Indian to UK directly is impossible)

My fiancee is also Chinese and I figure I will have to go down this road some day too so it has been interesting to research the matter.

I am planning on applying for customer service rep positions. I have a bachelor’s degree in psychology. I have over ten years experience in customer service but what should I say when they ask about a time when I’ve dealt with an angry customer. Or about a time when I went above and beyond in a customer service situations? Even though I have experience, all of my experiences have been normal. Can you make up something for me to say? I work in a laundromat with drop off service right now. I don’t know how I could go above and beyond. Also, what are some other questions that might be asked.

10 points to the person who answers all my questions.

You’ve worked in customer service 10 years and you’ve never had an angry customer? Even a little angry? Maybe just a touch annoyed? That’s hard to believe.

Don’t "make up something to say."

It’s entirely possible you’re that good where you were able to quickly talk down any with a complaint and it never got to where you felt any anger pointed toward you.

Just think of times when you’ve fielded complaints, or when there have been any problems, no matter how tiny. If you’ve been in customer service that long and you’ve been that successful, you already know the single most important thing you can do is to validate the customer’s concerns. "You have every right to be upset. I’d be upset too." One thing that makes people especially angry is if they have a complaint and the person taking the complaint tries to downplay it or make them feel they’re being unreasonable. If you can make the person believe you’re on their side, you have the battle won. You’re their friend at that point and whatever you do to make it right will be O.K. with the customer assuming it’s not just lip service.

I want more short sale leads to grow my business but I want to know is there a way I can find out who is upside down on their mortgage or facing forclosure so I can contact them

You can only learn about a potential foreclosure when the lender files the initial paperwork for the foreclosure. Such paperwork is public record. As a real estate agent, you should KNOW that mortgage loan information is strictly confidential between lender and borrower. Since you cannot be privy to the outstanding principal owed, you can’t tell if a property is underwater or not.

admin on April 21st, 2013

0 I have a visitor!via YouTube Capture

Duration : 0:1:11

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admin on April 21st, 2013

0 Get Better Insight into Customer Buying HistoryThis video will show you how Microsoft Dynamics CRM can help you get better insight into:

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Duration : 0:8:17

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0 Video Marketing   How to Promote Your Video to Skyrocket Sales LeadsGuest Presenter: Maureen McCabe
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You have invested time and effort in developing a video. The same should be said about promoting your video because “hoping” that it will be found and viewed, will likely yield poor results.

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- Re-purpose or re-use video content. Budget friendly ways to re-use most of if not all of your content and key messages.

The bottom line — video will generate more leads and sales for your small business

Duration : 0:33:23

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0 The Optimization System   Turning Visitors into Buyers   SparkHD.com‪http://SparkHD.com‬ – Find all the Tools, Training, & Support you need to create a successful online business.

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admin on April 18th, 2013

0 The Sales Coach Qualifying Prospects Part1Selling techniques for qualifying prospects and sales leads. Sales trainer Michael J Galante, The Sales Coach explains how these four areas are important to every sale. Plus they can be used to rank customers as well.

The Authority Pyramid is a four step, filtering process for qualifying leads. A simple tool and a list of questions to ask prospects that will make it easier to sell and close.

Authority – who are the decision makers? who influences those decisions?
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Need – what is driving the need for this purchase? what “exactly” do they need?

All items and discussions that will have to take place in order to close the sale at some point. Good news is, these qualifying questions and the filtering process lead you right into a professional sales call. And are all an integral part of our consultative selling process. Less pressure and more solution oriented.

Enjoy,
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Duration : 0:3:4

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My job is to generate sales leads for IT companies via the telephone – basically get them to tell me a bunch of information and agree to speak with a technical guy over the phone to close the deal. However; I am naturally a very laid-back person; I hate confrontation, being aggressive and convincing people to do things because I feel like a jerk. Because of this I do not push people enough I lose opportunities in the process.

How can I get over these insecurities and become a better business development rep??

Thanks.

I’m not sure if this would help, but you sound very much like me 10 years ago, and I started out ‘hard selling’ over the phone and door knocking.. I didn’t enjoy that very much, what I would suggest is use this experience to build your CV and find a solution selling job, so you’re more of a consultant and feel like you’re actually helping clients and about 60% of the time, you end up selling without ‘actually’ selling.. You know you’ve done a good job when your potential client asks you for advise and gives you full control over the decision making.